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Agents

Bula to our ‘Awesome’ Agents! You’ll find our helpful information below. 

Travel Agent Info

Agent Booking Portal

If you are already registered to use our Agent Online Booking Portal and would like to make a booking, please – login here

For agents who wish to register to book directly with Awesome Adventures Fiji and do not yet have a customer profile, please click here to contact our sales team.   They will be able to set up and agency account for you based on your selected currency and payment type (prepay by agency credit card or direct payment to our accounts in Fiji).

Trade Partner Toolkit

For access our Trade Partner Toolkit which includes our image library, pre-recorded training webinars, social media tiles, video footage, agent cheat sheets, consumer flyers, logos, and much more, please click here.

If you would like to view our pre-recorded training video for Awesome Adventures, please click here

Our Sales TEAM

We understand how busy you are and the importance of having the information you require at your fingertips. If you are unable to find the information you require within our Trade Partner Toolkit or would like to book a staff training session, please contact any of our sales team below:

Reservations Contacts

Our Fiji based Reservations Call Centre is open 7 days a week from 7:30am to 8:00pm Fiji Time.  If you have a question about a booking, please feel free to contact us on any of the following options:

Phone Fiji +679 999 5512
WhatsApp us for free (both calls and messaging) +679 9924295
Talk to us live via Facebook & Instagram direct messages  
Use our ChatBot (bottom right hand corner of the page)
Email: reservations@awesomefiji.com

Brochures & Flyers

Where possible we do like to encourage the use of digital brochures in order to aid sustainability.

Online Brochure

To view, download or forward a copy of our current brochure in each of the currencies we sell in, please click here.

Printed Brochures

We have printed copies of our brochure available in both Australian Dollars and New Zealand Dollars.  If you would like to order copies of physical brochures, please see the ordering info below:

  • New Zealand Agents – To order brochures online, use your agent login at Travel Marketing/Brochurenet click here
  • Australian Agents – To order brochures online, use your agent login at Tifs – click here
  • Rest of the world Agents – email your brochure order request to aunzsales@ssc.com.fj with your name, company, full delivery address, and volume of brochures required and whether you require the NZD or AUD version 

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Fuel Surcharge

Fuel Surcharge applicable for travel

FUEL SURCHARGE IN EFFECT – UPDATED MONDAY 1ST OF JANUARY 2024

South Sea Cruises currently has a fuel surcharge to take effect for customers travelling with us on a resort transfer as well as applicable day trips. 

South Sea Cruises also notes that since setting the 2023/24 transfer rates, the Fiji Government has removed the 10c per litre duty concession which South Sea Cruises had factored into our rates at the time of issue and has now had to absorb. 

The applicable fuel surcharges in effect for travel as of Friday, 1st December 2023 are as follows:

  • Awesome Adventures Fiji Package or Pass customers – $15 per person. 
  • Resort Transfer only customers travelling to/from all Yasawa Island Resorts (including Vomo) – $15 per adult/$7.50 per child (2-15 years only) for each one-way sector. 

All fuel surcharges stated are in FJD and include applicable taxes.

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Weather Advisory

DISRUPTION TO OUR SERVICES

 ADVISORY #X, UPDATED XXXXXXX

As at x.xxam this morning, South Sea Cruises/Awesome Adventures Fiji continue to monitor the various weather models including the Fiji Met who have issued a Heavy Rain Warning for the whole of the Fiji Group. This heavy rain warning coupled with what is expected to be rough seas has resulted in some disruption to our services. 

Resort Transfer services to the Yasawa Islands are cancelled today in the interest of customer and crew safety. We ask all customers for their patience and understanding in this regard.

To re-book and confirm your departure, please contact our Cruise Centre at reservations@ssc.com.fj or phone +679 9995512. Customers who can not travel on another date and require a refund should contact their booking agent or if booked directly with South Sea Cruises should email: customerservices@ssc.com.fj

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Weather Advisory #1

POTENTIAL FOR DISRUPTION TO OUR SERVICES

Awesome Adventures Fiji – South Sea Cruises Group
Wednesday 26 February – 6.15am

Bula,

With the current weather forecast (strong winds and occasional rain today), resort transfers to the Yasawa Islands remain scheduled to operate today however, please note the following:

  • Small boat tendering from vessel to shore (or vice versa) will be challenging in such conditions and will only be undertaken in locations where vessel Masters deem it safe to do so. Resorts will need to make their own call as to whether they can safely transfer guests via tender boat to the location which respective vessel Masters deem it safe to tender. Chosen locations may not be as near as usual to respective resorts. Additionally, and given the current weather forecast, tendering may not occur on the western side of the Yasawa Islands. In some cases, the tendering process could be suspended or abandoned with little or no notice in the interest of customer and crew safety.
  • Customers should remain aware throughout the day that if heavy seas are deemed not safe to operate then the respective vessel Master may suspend SSCG vessel services altogether with little, or no notice. Such decisions will be made in the interest of customer, crew, and vessel safety.

Customers who need to amend or change a booking with South Sea Cruises because of the latest forecast should email: reservations@ssc.com.fj or call +679 9995512.

Vinaka.

South Sea Cruises Group