Awesome Adventures Fiji Extends the Suspension of our Operations through to 31 July 2021
Issue 12: This issue supersedes all previous issues
Awesome Adventures Fiji has made the decision to further extend the temporary suspension of our operations through to 31 July 2021 as it has become clear that travel from key source markets to Fiji is unlikely to resume prior to August 2021.
Should any announcements be made regarding the re-opening of international borders prior to this then we will certainly revise our operation dates and send out new schedules accordingly. Otherwise, we will review our ability to operate our services again from August 2021 closer to this date.
We request that you kindly make contact with any customers with bookings due to travel up to 31 July 2021 and advise them of this extended travel restriction and the revised suspension of our services.
Customers currently booked to travel for the period until 31 July 2021 can change their travel date free of charge for travel any time up until 31 March 2022.
Should customers wish to cancel their booking (for departures up to and including 31 July 2021), we will waive all cancellation fees and provide a full refund as long as cancellations are received in writing 30 days prior to the travel date. All changes and cancellations are to be sent via email to email@example.com or firstname.lastname@example.org
For existing bookings scheduled to travel up until 31 July 2021;
any customers who already hold a confirmed booking for travel until 31 July 2021 can choose to postpone their Awesome Adventures Fiji booking to depart on any date until 31 December 2022 (subject to availability).
- Date changes are available at any time up until 7 days prior to the original departure date without incurring any amendment fees. Any date changes will, of course, be confirmed subject to availability.
- If customers no show for an existing booking then full cancellation fees apply.
- Cancellations must be received in writing at least 30 days prior to travel to avoid any cancellation fees - these are to be sent via email to email@example.com or firstname.lastname@example.org
- Any customer who elects to defer their travel with Awesome Adventures Fiji as opposed to cancelling will also receive a complimentary Full-Day Pass to Malamala Beach Club valued at FJ$169. (A voucher will be provided to customers as part of their travel documentation when arriving in Fiji and can also be booked in advance by emailing email@example.com or firstname.lastname@example.org and quoting their booking reference.)
Should you have customers looking to book for future travel we wish to make the process as risk-free as possible for any new bookings and have implemented the following policies.
OPEN DATED BOOKINGS:
All products can be booked as open dated so that your customers don't have to lock in their dates until they are ready to travel
FLEXIBLE DATE CHANGES:
We know that plans change and make it easy for your customers to amend their dates right up until 30 days prior to their booked travel dates, free of charge
PEACE OF MIND GUARANTEE:
In the event of any of the following scenarios preventing your customers from travelling, we will offer a FULL REFUND (excluding any credit card fees) with no cancellation or amendment fees applied to any new booking(s) affected by the following or alternatively customers may select to defer their travel through to 31 Dec 22. (For any changes not associated with COVID-19, please refer to our normal Cancellation Fees.)
- Fiji and/or nation of origin border closure and your customers are unable to travel on their selected travel date
- Your customers test positive for COVID and are unable to travel on their selected travel date
- Border restrictions are introduced with the requirement of quarantine in either Fiji and/or nation of origin and your customers select not to travel on their selected travel date
Awesome Adventures Fiji thanks our trade partners, existing customers, and those considering booking travel with Awesome Adventures Fiji. The Yasawa Islands of Fiji where we operate are an ideal place to travel in the post-Covid-19 world and we do look forward to sharing our part of the world with your customers in the near future.
Vinaka from The team at Awesome Adventures