Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act.

We collect information about you for 2 reasons: firstly, to process your reservation and second, to provide you with the best possible service. We assume that in giving us your email address and/or phone number we have your consent to contact you in the future regarding your booking or the transaction with us.

The type of information we will collect about you includes: Your Name, Phone Number, Email Address, Country, Special Requirements Credit Card Details (these credit card details are not stored in any database online; Direct Payment Solutions hosts and manages the payment page in its PCI compliant data centre).

We will never collect sensitive information about you without your explicit consent.

The personal information that we hold will be held securely in accordance with our internal security policy and the law.

We may use technology to track the patterns of behavior of visitors to our site. This can include using a “cookie” that would be stored on your browser. You can usually modify your browser to prevent this from happening.

The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about our privacy policy, you should contact us.

Fuel Surcharge

Fuel Surcharge applicable for travel

FUEL SURCHARGE IN EFFECT – UPDATED MONDAY 1ST OF JANUARY 2024

South Sea Cruises currently has a fuel surcharge to take effect for customers travelling with us on a resort transfer as well as applicable day trips. 

South Sea Cruises also notes that since setting the 2023/24 transfer rates, the Fiji Government has removed the 10c per litre duty concession which South Sea Cruises had factored into our rates at the time of issue and has now had to absorb. 

The applicable fuel surcharges in effect for travel as of Friday, 1st December 2023 are as follows:

  • Awesome Adventures Fiji Package or Pass customers – $15 per person. 
  • Resort Transfer only customers travelling to/from all Yasawa Island Resorts (including Vomo) – $15 per adult/$7.50 per child (2-15 years only) for each one-way sector. 

All fuel surcharges stated are in FJD and include applicable taxes.

Weather Advisory

DISRUPTION TO OUR SERVICES

 ADVISORY #X, UPDATED XXXXXXX

As at x.xxam this morning, South Sea Cruises/Awesome Adventures Fiji continue to monitor the various weather models including the Fiji Met who have issued a Heavy Rain Warning for the whole of the Fiji Group. This heavy rain warning coupled with what is expected to be rough seas has resulted in some disruption to our services. 

Resort Transfer services to the Yasawa Islands are cancelled today in the interest of customer and crew safety. We ask all customers for their patience and understanding in this regard.

To re-book and confirm your departure, please contact our Cruise Centre at reservations@ssc.com.fj or phone +679 9995512. Customers who can not travel on another date and require a refund should contact their booking agent or if booked directly with South Sea Cruises should email: customerservices@ssc.com.fj