General information and booking conditions

  1. Reconfirmation & check-in: If not booked locally all bookings should be reconfirmed with our office the day before departure - phone Awesome Adventures Fiji +679 675 0499.
    • In Fiji if you'd like to speed things up and avoid the queues at the morning departure then you are most welcome to check in at our Port Denarau counter the day prior any time after 9:30am. You will be given all your necessary documents/vouchers so that you can board the vessel directly the next day. Please take good care of your vouchers as you may be liable to pay for any replacements.
  2. Complimentary coach transfers to/from Port Denarau Marina are provided by Awesome Adventures Fiji to/from most Nadi, Denarau & Wailoaloa area properties & Nadi International Airport. Clients must book in advance. Please note, there is only one coach returning to hotels & resorts in the Wailoaloa area and to Nadi International Airport departing Port Denarau at approximately 6:15pm.
  3. The ‘Bula Pass’ and ‘Bula Combo Pass’ are valid for the period shown on your Pass. If you are still travelling outside the date of your Pass you will be charged the normal fare for the sector travelled.
    • Any pass being used by a person other than the owner will be confiscated and the balance of its use will be forfeited.
    • Please note that Fiji Island Escape package properties have a minimum 2 night stay policy. If you would like to prebook your Bula Combo accommodation prior to arrival into Fiji a credit card authorization form must be completed, please contact reservations@awesomefiji.com. Pre booked accommodation is subject to the cancellation fees listed in clause 17.
    • Lost, stolen, damaged or misplaced 'Bula Pass' and/or 'Bula Combo Pass' vouchers will not be replaced.
  4. ‘Full Monty’  packages include activities that are identified under the 'Full Monty' inclusions section for each package. Full Monty Activities are subject to sea and weather conditions - Awesome Adventures Fiji reserves the right to substitute Full Monty activities with other products in the event that the listed activity is unavailable.
  5. Prices and Currency: All prices are in the currency stated and include taxes where applicable. Package prices are per person. Prices listed as 'Twin/Double' or 'Apartment' are per person based on 2 people sharing a room or bure.
    • Right to Vary: Prices through some agents may vary due to currency fluctuations. Events beyond our control, such as currency fluctuations, changes to the cost of services and facilities may result in the prices charged to you being different. It must be understood that if for any of the reasons mentioned above, price increases or variation of terms are notified to us between the time of booking and departure, we reserve the right to vary the price to you up to the time of your departure.
    • Fiji Government Tax: All prices are in the currency stated per person and include 25% Fiji Government taxes & levies (Value Added Tax, Service Turnover Tax, Environment & Climate Adaptation Levy).
    • Child Prices: This can vary from property to property therefore all child prices are on application through Awesome Adventures Fiji reservations in Fiji.
  6. Information in the brochure: This brochure was published on 20 March 2018 and is valid for services used 1 April 2018 - 31 March 2019 unless otherwise advised. Exchange rates used when costing this brochure are as at 20 March 2018.
    • Facilities or services may change after the date of publication. We endeavour to keep travel agents informed of any changes to information in this brochure that are brought to our attention. Prior to booking your trip, you should ask your travel agent or Awesome Adventures Fiji about any changes to the published information of which your agent may be aware. You should also make sure that either your travel agent or Awesome Adventures Fiji is able to contact you should you need to be contacted in regards to changes that may occur after booking.
    • All maps, illustrations and photographs are for indicative purposes only and may not necessarily reflect actual places or positioning.
    • Accommodation must be consecutive at the same hotel to qualify for free nights. Important: Hotels have the right to change conditions e.g. 5th night free. Bonus offers: e.g. free upgrade or late checkouts are subject to availability at time of stay.
  7. Bonus offers: Bonus offers are only available when booking an Island Escape package and NOT any other package or custom made itinerary.
  8. Meal Costs: Where an additional price is shown under 'Meals' these rates are per person per night and include 3 (three) meals per day stayed. The meal package is compulsory and must be taken as there are no alternative dining places. The meal cost valid at date of travel should be paid directly to the resort in Fijian dollars at resort check-in. Rates are correct at time of issue and are subject to change. Where meals are listed as included, you will receive 3 (three) meals per day stayed.
  9. 'Oarsman’s Bay Lodge' DOES NOT accept cash, all transactions (i.e. drinks, meals) must be paid by credit card.
  10. Freesale: "Bookings" for 1 (one) and 2 (two) Coconut Awesome Packages are available on Freesale however the "Itinerary" will be confirmed within 48hrs of receipt of booking.
  11. Right to vary: Any necessary changes will be advised prior to travel - as most of the properties featured in our packages are small they are at times full. When this is the case we reserve the right to substitute a similar property of a similar standard and/or reverse the order of the brochured itinerary.
  12. Open dated bookings are only for 1 (one) and 2 (two) Coconut properties and available for travel until 31 March 2019 (a new season's price surcharge will be charged for travel past this date). Bookings must be confirmed with Awesome Adventures Fiji at least 14 days prior to arrival in Fiji to limit/avoid changes to the brochured itinerary or properties in that package. The above 'Right to vary' conditions apply. Travel must commence no later than 12 months after purchase. Meal supplements are subject to change and the meal rate valid at the date of travel is payable direct to the resort.
  13. Awesome Adventures Fiji reserves the right to cancel departures, alter prices, apply a fuel surcharge, arrange alternative transport and vary itineraries and services as necessary. All transfers are subject to sea and weather conditions and operational requirements. Should adverse conditions prevent operation the client is responsible at their own cost for their own additional accommodation wherever it may be and/or alternative travel arrangements not organised by the Company. Awesome Adventures Fiji shall be the sole judge of when vessels should not operate under this clause.
  14. Liability: Where another company or persons operate the tour, activity or excursion, diving, accommodation or shore transfers Awesome Adventures Fiji is only acting as a Sales Agent. Responsibility for the operation and liability for any mishap lies with those operators solely and not with Awesome Adventures Fiji. Awesome Adventures Fiji is not responsible for missed flights or any associated expenses due to late arrival at check-in counter.
  15. Visa Requirements: It is the responsibility of all guests travelling with Awesome Adventures Fiji to check and adhere to Fiji's visa requirements.
  16. Travel Insurance: There are no medical facilities in the Yasawas so if any medical problem arises you will need to return to Nadi. If you develop a serious medical problem you will most likely want to leave Fiji for Australia, New Zealand or home. There is also a higher degree of risk in public areas, on local vessels etc. Sea conditions and sometimes cyclones can prevent travel on the booked dates as well.
    • It is therefore an essential condition of travelling with Awesome Adventures Fiji that you have a valid travel insurance policy to cover the cost of any emergency medical treatment or accident and to protect your holiday payments in the event of cancellation and/or delays. Awesome Adventures Fiji has insurance cover available with a leading insurer of adventure style travel which can be taken out at time of booking.
  17. Booking and Cancellation Policy: Bookings will not be confirmed until full payment has been received. We will not regard a booking as cancelled unless and until written notice is received by us from you or someone acting on your authority.
    • No refunds will be issued for unused days on the Passes nor for any unused components of the Packages unless cancellation of vessel services by the Operator, for reasons other than those stated in clause 13, prevents the product fulfilment. No refunds will be issued for any part of the Bula Combo Pass once travel on the Pass has commenced.
    • Packages, Island Escapes, Welcome & Departure Packs:Cancellation fees apply on the total package price:Less than 7 days notice - 100%Less than 14 days notice - 50%Less than one months notice - 25%
    • Bula Passes: No cancellation fee applies until the first day of reserved travel. However in the event of a No Show on the first day of reserved travel a 100% No Show fee applies. No refund applies on any unused portion after commencement of travel.
    • Bula Combo Pass: Cancellation fees apply only to any pre-booked accommodation:No show - 100%Less than 7 days notice - 100%Less than 14 days notice - 50%Less than one months notice - 25%Lost Bula Combo Passes will result in the holder paying the accommodation direct to the resort for the night specified on the lost voucher.
    • Transfers Only. Cancellation fees apply to unused components prior to the original travel date on the 'Yasawa Flyer':Within 24 hours - 100%No show - 100%No residual refunds for unused components after travel has commenced. Re-issue documents to other South Sea Cruises - no fee.
  18. Amendment Policy for Packages - Island Escapes, Bula Combo Pass, Welcome & Departure Packs:Please note that amendment fees will be additional to any amendment/cancellation fees imposed by the resort(s) affected.Change of booking within 24 hours of travel, including after travel has commenced will incur a FJD$100 amendment fee.More than 24 hours notice FJD$25More than 1 (one) months notice prior to commencement of travel no charge.
    • Bula Pass: No amendment fee applies prior to travel as the Pass is not activated until the first day of travel. Any amendments made after travel commences will incur a FJD$25 amendment fee.
    • Bula Pass & Bula Combo Pass: The passes can be extended anytime during travel but prior to expiry by paying the price difference up to the longer Pass of your choice. This can be done at the Travel Desk onboard the Yasawa FlyerPlease note an amendment fee of FJ$D25 applies.
  19. An administration fee of 3% is applied to all credit card transactions
  20. Awesome Adventures Fiji is a trading brand of South Sea Cruises Limited, a Company incorporated in Fiji. Any reference to Awesome Adventures Fiji or to South Sea Cruises is in reference to South Sea Cruises Ltd.
  21. Travel with Awesome Adventures is subject to our Conditions of Carriage. A copy is held in our offices or can be viewed here.
  22. Charter for addressing problems: In the event you strike a problem or you are dissatisfied with some aspect of the service or facilities during the course of your trip, our recommendation is to discuss the issue immediately with the service supplier at the time or as practicable in the circumstance. This provides the opportunity to resolve the issue at the time and for you to continue to enjoy your holiday. Our experience is that seeking a resolution to your satisfaction once travel has been completed is difficult. Should you require our assistance, please contact our Awesome Adventures Fiji office immediately and they will assist in resolving the issue to your satisfaction.

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