Contact

Contact Us

Our Reservations Call Centre is open 7 days a week from 7:30 am to 8:00 pm FIji Time.
Additionally, our website features a Chatbot for general inquiries. If your query cannot be resolved through the Chatbot, please reach out to us by using any of the following methods:

  • Location: Passenger Terminal, Port Denarau Marina, Denarau, Fiji 
  • Phone:+679 999 5512
  • WhatsApp: + 679 992 4295 or +679 992 4753 (calls or messaging)
  • Social Media: Direct messaging via Instagram and Facebook
  • Email: info@awesomefiji.com
  • Physical address: Port Denarau, Nadi, Fiji
  • Postal Address: South Sea Cruises, PO Box PD052, Denarau, Nadi, Fiji

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Find us

At our Port Denarau check-in counter, you’ll be greeted with a warm ‘Bula’ smile and our knowledgeable staff can assist you with any information and extra arrangements you might require.

From here, you’ll board the Yasawa Flyer and begin your adventure into the islands.

Fuel Surcharge

Fuel Surcharge applicable for travel

FUEL SURCHARGE IN EFFECT – UPDATED MONDAY 1ST OF JANUARY 2024

South Sea Cruises currently has a fuel surcharge to take effect for customers travelling with us on a resort transfer as well as applicable day trips. 

South Sea Cruises also notes that since setting the 2023/24 transfer rates, the Fiji Government has removed the 10c per litre duty concession which South Sea Cruises had factored into our rates at the time of issue and has now had to absorb. 

The applicable fuel surcharges in effect for travel as of Friday, 1st December 2023 are as follows:

  • Awesome Adventures Fiji Package or Pass customers – $15 per person. 
  • Resort Transfer only customers travelling to/from all Yasawa Island Resorts (including Vomo) – $15 per adult/$7.50 per child (2-15 years only) for each one-way sector. 

All fuel surcharges stated are in FJD and include applicable taxes.

Weather Advisory

DISRUPTION TO OUR SERVICES

 ADVISORY #X, UPDATED XXXXXXX

As at x.xxam this morning, South Sea Cruises/Awesome Adventures Fiji continue to monitor the various weather models including the Fiji Met who have issued a Heavy Rain Warning for the whole of the Fiji Group. This heavy rain warning coupled with what is expected to be rough seas has resulted in some disruption to our services. 

Resort Transfer services to the Yasawa Islands are cancelled today in the interest of customer and crew safety. We ask all customers for their patience and understanding in this regard.

To re-book and confirm your departure, please contact our Cruise Centre at reservations@ssc.com.fj or phone +679 9995512. Customers who can not travel on another date and require a refund should contact their booking agent or if booked directly with South Sea Cruises should email: customerservices@ssc.com.fj

Weather Advisory #2

DISRUPTION TO YASAWA DAY TRIPS

Awesome Adventures Fiji – South Sea Cruises Group
Wednesday 28th January 2026 – 7.00am

Bula,

The Fiji Met continue to have a Strong Wind Alert in place for the Mamanuca & Yasawa Islands due to Tropical Disturbance TD07F however we are not forecasting this system to directly affect Fiji.

Yasawa Day Trips have been suspended across Wednesday 28th and Thursday 29th of January 2026. All other South Sea Cruises products and services remain scheduled to operate, however please note:

  • All resorts and passengers alike should be aware that if localised weather conditions are deemed not safe to operate then South Sea Cruises Operations or the respective vessel Master may alter or suspend vessel services.
  • South Sea Cruises forecast that the small boat tendering process from vessel to shore (or vice versa) may be challenging later today and will only be undertaken in locations where vessel Masters deem it safe to do so. In some cases, the tendering process could be suspended or abandoned with little or no notice in the interest of customer and crew safety.
  • Some localized activities such as outer reef snorkelling or non-motorized watersports may be restricted subject to sea conditions.

South Sea Cruises will continue to monitor weather and sea conditions and issue a further memo only if required.

Customers travelling on an impacted Yasawa Day Trip who need to amend, change or cancel their booking with South Sea Cruises should email: reservations@ssc.com.fj or call +679 9995512. 

We encourage these customers to switch to any number of our other Day Trip products which remain scheduled to operate.

Vinaka.

South Sea Cruises Group